🚚 Free Shipping
Orders over USD $60 qualify for free shipping to both the U.S. and Canada.
All orders are shipped directly from our Montreal warehouse.
🇺🇸 Shipping Information for U.S. Orders
Due to high U.S. import tariffs and increased customs congestion, delivery times for U.S. orders may be longer than usual.
Some shipments may also incur brokerage fees or import duties, which are charged by the courier or U.S. Customs upon delivery.
To help reduce extra charges and delays, we currently use Canada Post (USPS) as our main shipping method for U.S. destinations.
Typical delivery time: 4–6 business days, depending on customs clearance and local USPS handling.
⚠️ Important: Once a U.S. order has been shipped, it cannot be canceled.
If you wish to return your order after shipment, please follow our Return Policy for instructions.
🇨🇦 Shipping Information for Canadian Orders
Canadian orders are also fulfilled directly from our Montreal warehouse.
Standard delivery time: 2–6 business days, depending on location.
Canadian orders are not affected by U.S. customs or tariffs.
📦 Shipping Options
| Shipping Method | Region | Rate | Estimated Delivery Time |
|---|---|---|---|
| Free Shipping | U.S. & Canada | Free for orders over USD $60 | 4–6 business days |
| 4-Day Shipping | U.S. & Canada | Flat rate: $14.95 | 4 business days |
| 2-Day Shipping | U.S. & Canada | U.S.: $29.95 / Canada: $24.95 | 2 business days |
| Orders under USD $60 | U.S. & Canada | U.S.: $19.95 / Canada: $14.95 | 4–6 business days |
⏰ Processing Time
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Orders placed before 2:00 PM (EDT) will be processed the same business day.
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Orders placed after 2:00 PM will be shipped the next business day.
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Saturday and Sunday are not included in shipping time estimates.
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Tracking numbers will be emailed to customers within 24 hours after shipment.
💬 Need Help?
If you have any issues with your shipment, please contact us:
📞 Toll Free: +1-855-814-7008
💬 Live Chat: 24/7 (Recommended)
📧 Email: service@lightingwayonline.com