Order and Shipping FAQ:
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Q: Is shipping free, and how long will it take?
A: We offer fast delivery (3-6 days) to the U.S. and Canada on orders over $60.
For remote areas like Alaska and Hawaii, please check the shipping details at
checkout. -
Q: Can receive my product by the next business day? What is the cost?
A: Yes, we offer express shipping (1-2 business days) to the U.S. and Canada.
The shipping fee will be calculated during checkout. -
Q: Do you ship internationally?
A: Yes, we ship worldwide. You can find more information during checkout. -
Q: When will my order be shipped?
A: You will receive your tracking number via email after your order is
fulfilled. Orders are processed within 24 hours. -
Q: Can I change my shipping address after placing an order?
A: Yes, you can change your shipping address if your order hasn't been
processed yet. Please contact our support team immediately at
service@lightingwayonline.com. -
Q: Do you offer gift packaging?
A: At this time, we do not offer gift packaging, but all orders are carefully
packed to ensure safe delivery.
Warranty, Returns, Exchanges, and Cancellations FAQ:
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Q:When will I get my refund after returning the item?
A: We will deal with the refund as soon as we received and finished inspection, usually within 2 business days. -
Q: What should I do if my product breaks during the warranty period?
A: Please email us with your issue, and we will assist you with the process.
Using your registered email address will help us locate your order faster.
Contact us at service@lightingwayonline.com. -
Q: Can I exchange a product I purchased?
A: Yes, you can exchange your product within 30 days of purchase. Please click
[here] to see more details. -
Q: Can I cancel my order?
A: You can cancel your order if it hasn't been shipped yet. Please contact us immediately by email or live chat if you need to cancel. -
Q: Who covers the return shipping costs?
A: If the return is due to a defect or mistake on our end, we will cover the
shipping cost. If you return an item for other reasons, the return shipping
cost will be your responsibility. Please to read full the policy, please click here
Product FAQ:
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Q: How do I know the product what I am looking for fit my car?
A: Use our “FIND YOUR CAR” tool to ensure you purchase the correct item for your vehicle or using your parts # to search. -
Q: Can I replace my car’s bulbs with LEDs?
A: Yes, you can replace your halogen or HID Xenon bulbs with LEDs. -
Q: Is it a new brand for the parts?
A: Yes, all parts on our shop are new. - More questions for LED Conversion Kit and the installation, please click here
If you need any extra help, please contact us by email or live chat